Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled by WittyMinds Technologies (OPC) Private Limited. This policy applies to all services, software solutions, digital products, online courses, subscriptions, and other offerings purchased through our website www.wittymindstech.com.

Payments made on our website are securely processed through trusted payment gateways including Cashfree Payments and Razorpay.

1. Cancellation Policy

Customers may request cancellation of a service or order within 24 hours of placing the order, provided that the service has not yet been initiated or delivered.

• If cancellation is requested before service initiation, the order may be cancelled and eligible for refund as per this policy.
• If work on the service has already started, cancellation requests may not be accepted.
• For consultation or scheduled services, cancellation must be requested prior to the scheduled appointment.

2. Refund Policy for Service-Based Projects

Refunds for service-based projects depend on the stage of project completion:

• 100% refund if cancellation is requested before the project or service work begins.
• 50% refund if work has begun but less than 25% of the project has been completed.
• No refund will be issued once 25% or more of the project work has been completed.

3. Digital Products & Online Courses

• Digital products once delivered are non-refundable.
• Course enrollment fees are non-refundable once access credentials or course materials have been provided.
• If access has not been granted due to technical error from our side, a refund may be considered.

4. Subscription & Maintenance Plans

• Subscription services may be cancelled before activation for a full refund.
• Once a subscription or maintenance plan has been activated, refunds will not be issued for the current billing cycle.

5. Payment Processing & Refund Timeline

Payments on our website are processed through secure payment gateways such as Cashfree Payments and Razorpay.

If a refund is approved, the refund will be processed back to the original payment method used during the transaction through the respective payment gateway.

Refunds are typically processed within 7–14 business days, depending on banking and payment gateway processing timelines.

6. Non-Refundable Services

The following services are generally non-refundable once delivered:

• Completed software development or technical services
• Delivered digital products
• Consultation services already provided
• Custom development work after project milestones are achieved

7. Refund Request Process

To request a cancellation or refund, customers must contact us with relevant transaction details including order ID, payment date, and reason for refund.

8. Contact Information

For any refund or cancellation related queries, please contact:

WittyMinds Technologies (OPC) Private Limited
Email: admin@wittymindstech.com
Website: www.wittymindstech.com Contact: +91 9113957428